last updated (4/17/2026)
Helios Policy Center
Code of Conduct
By joining and using Helios, users agree to uphold this Code in addition to the Helios Terms of Service and other platform policies.
This user-friendly version organizes the Code into clear, collapsible sections so members can quickly understand expected behavior, prohibited conduct, reporting routes, and possible consequences.
Who should follow this Code?
Everyone using Helios should follow this Code, including customers, experts, suppliers, partners, companies, guests, and community participants.
What does this Code protect?
The Code helps protect respectful collaboration, truthful representation, lawful activity, privacy, intellectual property, platform integrity, and user safety.
How should users use this page?
Open each section to view the expected behavior, practical examples, and guidance. The examples are fictional and are included to make the rules easier to understand.
Code Overview
The Helios Code of Conduct sets practical expectations for how users should behave while building, learning, buying, selling, collaborating, and sharing knowledge across the manufacturing community.
What the Code Covers
Code of Conduct Sections
01 Be RespectfulInteract with courtesy, professionalism, and respect across the Helios community. +
Helios expects members to communicate professionally and constructively, even when opinions differ.
- Treat people the way you’d like to be treated — with courtesy and professionalism.
- Healthy debates are welcome; harassment, hate speech, bullying, and intimidation are not.
- Avoid offensive or inflammatory remarks that could create conflict.
Violation examples
- A user repeatedly sends aggressive messages to an expert after receiving a quote they disagree with.
- A discussion thread about tooling options turns into personal insults instead of a professional debate.
- A company contact pressures a supplier publicly with inflammatory language after a project delay.
Practical guidance
Keep feedback specific to the work, issue, or transaction. Avoid personal attacks, threats, insults, and public shaming.
02 Be Honest & AuthenticUse truthful identity, credentials, professional details, and original or properly credited work. +
Trust on Helios depends on accurate representation of people, companies, skills, credentials, and submitted work.
- Use your real name, credentials, and professional details.
- Don’t impersonate anyone or mislead others about who you are or what you do.
- Share accurate information and give credit where it’s due.
- Never plagiarize or copy someone else’s work.
Violation examples
- An expert lists certifications they do not hold to win a manufacturing consultation.
- A user creates a profile using another company’s name and logo to appear affiliated with that company.
- A member copies another expert’s training material and posts it as their own guide.
Practical guidance
Use accurate names, affiliations, qualifications, work samples, and ownership claims. When referencing another person’s work, obtain permission and provide proper attribution.
03 Keep It Safe & LegalOnly share lawful, safe, appropriate, and authorized content or activity on Helios. +
Helios is designed to support responsible manufacturing activity. Content or conduct that creates legal, safety, or serious platform risk is not allowed.
- Only post content you have the right to share.
- Don’t post anything illegal, violent, hateful, or explicit.
- Avoid promoting counterfeit products, forced labor, human trafficking, or harmful activities.
- Don’t upload malware, phishing links, or hacking tools.
Violation examples
- A user posts a service offering that promotes counterfeit industrial components.
- A member uploads a file that contains malicious code disguised as manufacturing software documentation.
- A listing asks for help producing a restricted item without the required legal approvals.
Practical guidance
Before posting, confirm that the content, files, products, services, and requested work are lawful, authorized, and safe for the intended audience.
04 No Spam or Platform AbuseDo not spam users, abuse discovery tools, manipulate ratings, or exploit platform vulnerabilities. +
Helios should remain useful, relevant, and reliable for the manufacturing community.
- Don’t send mass messages, repeated promotions, or irrelevant ads.
- Share content that adds value to the manufacturing community.
- Don’t try to game ratings, reviews, or search results.
- Report platform bugs responsibly instead of exploiting them.
Violation examples
- A supplier sends the same promotional message to dozens of unrelated experts and customers.
- A user creates multiple accounts to inflate ratings or push a listing higher in search results.
- A member discovers a platform bug and uses it to access features or data they should not access.
Practical guidance
Share relevant, high-value content. Report bugs or platform weaknesses responsibly instead of using them for advantage.
05 Respect Intellectual PropertyUpload only content you own, created, licensed, or are authorized to use. +
Helios users must respect copyrights, trademarks, confidential work, and protected materials.
- Upload only content you created or have permission to use.
- Honor copyrights, trademarks, and other protected materials.
- If you think someone’s content infringes on your rights, follow our Copyright & Infringement Policy to report it.
- When you use someone’s work legally, such as with permission or under fair use, give proper credit.
Violation examples
- A user uploads a copied CAD model from another manufacturer and offers it as a downloadable resource.
- A profile uses another company’s trademarked logo in a way that falsely suggests endorsement.
- A training post includes a supplier’s proprietary manual without permission or proper attribution.
Practical guidance
Use your own materials or content you have permission to use. If you believe your rights are being infringed, use the appropriate Helios reporting process.
06 Protect PrivacyKeep personal, company, and confidential information secure and use data responsibly. +
Users may encounter personal, business, technical, or confidential information through Helios. That information must be handled carefully.
- Keep your personal and company data secure.
- Don’t share other people’s private or confidential information without their consent.
- Follow privacy laws like GDPR or CCPA when handling others’ data.
Violation examples
- A user posts another person’s phone number, email, or private messages in a public comment thread.
- A company shares a supplier’s confidential pricing sheet without permission.
- A member exports contact information from Helios and uses it for unauthorized marketing outreach.
Practical guidance
Share only what is necessary and authorized. Protect account credentials, private communications, customer data, and confidential business materials.
07 Report ProblemsReport harassment, spam, illegal activity, unsafe conduct, and other concerns through Helios channels. +
Reporting helps Helios identify risk, review concerns, and take appropriate action.
- Use Helios’s in-platform reporting tools.
- Or email Helios support at support@heliosplatform.com.
- Helios will review the issue quickly and take appropriate action.
Violation examples
- A user receives repeated harassing messages after declining a gig invitation.
- A listing appears to promote an unsafe or unlawful manufacturing activity.
- A profile appears fake, misleading, or connected to suspicious payment behavior.
Practical guidance
Include relevant links, screenshots, account details, dates, messages, transaction context, and any supporting files that help Helios review the issue.
08 ConsequencesHelios may remove content, limit accounts, suspend access, ban severe offenders, or report serious violations. +
Helios may take action when users violate the Code or create serious risk to the community or platform.
- Remove your content.
- Limit or suspend your account.
- Permanently ban repeat or severe offenders.
- Report serious violations to the authorities if required.
Violation examples
- A user continues sending abusive messages after being warned, resulting in account restrictions.
- A listing that promotes prohibited activity is removed from the platform.
- A severe violation involving fraud or threats may lead to suspension, permanent removal, or escalation where required.
Practical guidance
Consequences depend on the nature, severity, frequency, and risk of the conduct. Severe or repeated violations may result in stronger action.
09 Staying CurrentHelios may update this Code as the platform, community standards, and legal requirements evolve. +
The Code of Conduct may change over time to reflect new laws, platform features, risks, or community needs.
- Helios updates this Code from time to time as the platform and global laws evolve.
- Helios will let users know if there are major changes.
- Continuing to use Helios means you accept the latest version.
Violation examples
- Helios updates the Code to address a new platform feature that allows more public collaboration.
- Helios adds clearer language about spam, privacy, or IP expectations after new risk patterns emerge.
- Users continue using the platform after an updated version becomes effective.
Practical guidance
Review the Code periodically and check related policy pages for the most current rules and expectations.
Reporting Reminder
If you see harassment, spam, illegal activity, unsafe content, suspicious behavior, privacy issues, or other conduct that may violate this Code, use Helios’s in-platform reporting tools or contact Helios support (support@helios.supplies).
When reporting, include relevant links, screenshots, messages, dates, account details, and transaction context where available.
