Helios Help Center
Enforcement & Appeals
Helios enforces its policies to help keep the platform safe, professional, and trustworthy for the manufacturing community. When a user violates the Helios Code of Conduct or other platform policies, Helios may issue a temporary or permanent account ban.
If you believe a ban was applied in error, you can contact the Helios team to request a review.
⚖️ How Helios Enforces Its Policies
Helios may take enforcement action based on:
Each case is reviewed individually. The duration of a ban depends on the severity and frequency of the violation.
Helios currently uses the following enforcement action:
Account Ban
Accounts may be banned for:
While a ban is active, you cannot sign in or access any part of your Helios account.
🔄 How to Appeal a Ban
If you believe your account was banned by mistake, you can request a review.
Note
Submitting an appeal does not guarantee that a ban will be removed.
🔍 What Helios Reviews
When reviewing an appeal, Helios considers:
Note
Appeals are reviewed on a case-by-case basis.
After reviewing your appeal, Helios may:
The outcome of the review will be communicated through your registered email address.
Can I use my account while my appeal is being reviewed?
How long does an appeal take?
Can I submit multiple appeals?
Can I create another account while I'm banned?
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Read your ban notification carefully before submitting an appeal. It explains why the action was taken.
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Include relevant details or evidence that may help the Helios team review your case more efficiently.
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Continue to follow the Helios Code of Conduct to help maintain a safe and professional community.
