User Safety & Security
Helios Help Center
Reporting A User
If you encounter behavior that violates Helios policies—including harassment, impersonation, scams, misleading information, or other inappropriate conduct—you can report it to the Helios team for review.
All reports are reviewed by Helios. While submitting a report does not guarantee a specific outcome, every report helps keep the platform safe, professional, and trustworthy for the manufacturing community.
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⚠️ What You Can Report
You can report users or businesses for issues such as:
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Harassment, abusive messages, or threatening behavior
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Fake or impersonated people, businesses, or brands
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Misleading profiles, services, or qualifications
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Spam, unsolicited messages, or platform abuse
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Scam or fraud attempts, including suspicious payment requests or phishing
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Inappropriate, harmful, or illegal content
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Copyright or intellectual property violations
Any behavior that violates the Code of Conduct or Terms of Service
✉️ How to Report a User
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Open the user's Profile.
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Copy the profile link from your browser's address bar or use the Share button if available.
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Contact the Helios team through Chat Support or by emailing support@helios.supplies.
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Include the profile link, a description of the issue, and any supporting evidence such as screenshots or message excerpts.
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Submit your report. The Helios team will review the information and contact you if additional details are needed.
🔄What Happens After You Submit a Report
Your report is logged and reviewed by the Helios Trust & Safety team.
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We may request additional information if needed.
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If a policy violation is confirmed, Helios may remove content, restrict or suspend the account, or take other enforcement action.
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Reports are handled confidentially. The reported user will not be informed who submitted the report.
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While every report is reviewed, we may not always be able to share the outcome of an investigation.
❓ Frequently Asked Questions
Will the person I report know it was me?
No. Reports are handled confidentially, and the reported user is not told who submitted the report.
What information should I include?
Provide the user's profile link, a clear description of what happened, and any supporting evidence such as screenshots, message excerpts, dates, or other relevant details.
What if the situation is urgent?
If you believe there is an immediate risk to your safety, contact your local emergency services first. You should also report the incident to Helios through Chat Support or email as soon as possible.
Can I report a business instead of an individual?
Yes. Include a link to the business profile and explain the issue in your report.
What if my report does not result in action?
Helios reviews every report according to its policies. Not all reports result in visible enforcement action, and we may not always be able to share the outcome.
💡 Tips for Reporting
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Include as much detail as possible. Screenshots, message excerpts, dates, and other supporting evidence help us investigate more efficiently.
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Copy and include the user's profile link so we can identify the correct account.
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Avoid continuing communication with users who are harassing, threatening, or attempting to scam you. Preserve any relevant messages before reporting them.
