Helios Help Center
Requesting Workspace or Account Deletion
Deletion requests allow workspace owners and account holders to formally submit a request to have their Helios workspace or personal account permanently removed. Because there is no self-serve delete option in the platform, all deletion requests are submitted through the Helios Support panel and handled by the Helios team.
🏷️ Key Terms
Workspace and account deletion cannot be completed directly from your settings. To protect your data and prevent accidental removal, all deletions are processed manually by the Helios team. Once you submit your request, either through Account Settings or the Helios Support panel, the team will follow up to confirm and complete the deletion.
This process applies to both workspace deletion (removing your entire organization's environment) and individual account deletion (removing your personal user profile).
There are two ways to submit a deletion request depending on what you need to remove.
Option 1 — Delete Your Account via Settings
Use this method to request permanent deletion of your individual Helios account.
This sends a permanent account deletion request to the Helios support team. They will review it and follow up with you by email before any action is taken.
Option 2 — Delete Your Workspace or Account via the Support Panel
Use this method to request workspace deletion, or as an alternative method for account deletion.
The Helios team will review your submission and reach out to confirm the deletion before any action is taken.
Who can submit a workspace deletion request?
Can I delete just my account without deleting the workspace?
Is deletion permanent?
How long does the deletion process take?
What happens to active gigs or services when a workspace is deleted?
I can't find the Delete Account option in Settings.
I can't find the Delete Workspace or Account option in the Support panel.
I submitted a request but haven't heard back.
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Before submitting a deletion request, go to Settings → Manage Members to review all active members on your workspace. Informing your team before requesting deletion ensures no one loses access to important data unexpectedly.
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If you have active subscriptions or platform invoices, visit Settings → Platform Invoices to review any outstanding charges before your workspace is removed.
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Make sure to download or back up any files, records, or data you need from Helios Drive before submitting your deletion request. This cannot be recovered after deletion is processed.
